Seed Phrases, Compliance Holds, Stuck Swaps

No. SimpleSwap has operated since 2018, publishes its legal policies, and is built into 6,000+ partner wallets and products. That's a track record, not a guarantee.

Yes. The available record supports it: SimpleSwap has operated since 2018, publishes its legal policies, and its routing sits inside 6,000+ partner products, including NYSE-listed Exodus. That's a track record, not a guarantee.

Yes. The self-custodial model means SimpleSwap doesn't hold a long-term balance of user funds, which removes exchange custody risk. Wallet address accuracy, network selection and avoiding phishing lookalikes remain the user's own responsibility.

No. A floating rate tracks the live market and is set at the moment of execution, so the final amount can differ slightly from the initial estimate. A fixed rate locks the price instead, for 20 minutes.

Since 2018, continuously through multiple market cycles.

Check the domain reads simpleswap.io exactly, confirm you reached it directly rather than through an unsolicited link, and treat any request for your seed phrase as disqualifying.

Address Check, in the SimpleSwap Customer Account, screens a wallet address for association with sanctioned entities and other risk categories. Paste the address, choose its network, and it returns a risk level and the connections it identified. Because the screening is carried out by third-party services, it may not identify all potential issues and does not confirm that a counterparty is honest. Your Loyalty Program level sets how many checks you get monthly.

No. There is no legitimate reason for SimpleSwap, or any swap service, to ask for a seed phrase or private key. A request for one is always a red flag.

Transaction screening can flag a swap if something in the funds' history needs clarifying, which isn't the same as an accusation against you. SimpleSwap may ask for source-of-funds details; it will not ask for wallet keys.

Not on its own. Confirmation times vary by network, and congestion happens. Every swap has an order ID with status tracking; if there's genuinely no update after a reasonable wait, contact official support through the site.

No. SimpleSwap is self-custodial: it does not maintain a long-term balance of user funds, and a swap moves directly between a wallet you own and a wallet you own.

As last reported, SimpleSwap holds a 4.1 TrustScore on Trustpilot and a 4.5 out of 5 user rating on Cryptoradar. Ratings shift over time; check the current score directly on those platforms.

Wallets including Exodus, Tangem, Ellipal, Cake Wallet and Tonkeeper — among 6,000+ partner wallets and products in total — have built SimpleSwap's routing into their own apps, each after running its own review first.